Leading Customer Loyalty®

Engage your team to win the heart of every customer.

Are your customers loyal to your organisation? More than 70% of what makes a customer experience great is the behaviour of frontline employees. Great behaviour doesn’t happen without inspiration and accountability, and that requires a bottom-up approach—not the typical top-down corporate method. If your employees are enthusiastic promoters of your organisation, the sentiment will resonate with your customers too.

Learn more about Leading Customer Loyalty

Course Overview

Introduction

Leading Customer Loyalty is a one-day work session for frontline managers to learn the principles and practices needed to win the hearts of employees and their customers. Managers leave with a clear understanding of how to model, teach, and reinforce empathy, responsibility, and generosity.

What You’ll Learn

In this course, participants will learn how to:

  • Make genuine human connections.
  • Listen and communicate with empathy.
  • Discover the real “Job to be Done” for customers.
  • Follow up to learn how to improve and resolve concerns.
  • Give and receive feedback that builds people up.
  • Inspire the team to share their best thinking and ideas.
  • Run effective loyalty team huddles.

Free Guide

7 Tips For Doing What Matters Most

It’s even more important to be intentional about how you use your time, so you can respond to unforeseen events in effective ways.

Complimentary Webcast

Register for an Event

Join us for a live 60-minute complimentary webcast or one of our On Demand webcasts.

How to Experience FranklinCovey Content

This course is included in the FranklinCovey All Access Pass®. This pass provides your organisation unlimited access to all of our content, whenever and wherever you need it.

Live-Online

Dynamic education and development, available online from any location.

In-Person

Expert education and development delivered face-to-face.

On Demand

Content available to your people anywhere, any time.

Contact Us Today

For additional information please contact our Client Partners on 0800 475 078 or via email [email protected]

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