Leading Customer Loyalty®
Engage your team to win the heart of every customer.
Are your customers loyal to your organisation? More than 70% of what makes a customer experience great is the behaviour of frontline employees. Great behaviour doesn’t happen without inspiration and accountability, and that requires a bottom-up approach—not the typical top-down corporate method. If your employees are enthusiastic promoters of your organisation, the sentiment will resonate with your customers too.
Learn more about Leading Customer Loyalty
Leading Customer Loyalty is a one-day work session for frontline managers to learn the principles and practices needed to win the hearts of employees and their customers. Managers leave with a clear understanding of how to model, teach, and reinforce empathy, responsibility, and generosity.
What You’ll Learn
In this course, participants will learn how to:
- Make genuine human connections.
- Listen and communicate with empathy.
- Discover the real “Job to be Done” for customers.
- Follow up to learn how to improve and resolve concerns.
- Give and receive feedback that builds people up.
- Inspire the team to share their best thinking and ideas.
- Run effective loyalty team huddles.
It’s even more important to be intentional about how you use your time, so you can respond to unforeseen events in effective ways.
Join us for a live 60-minute complimentary webcast or one of our On Demand webcasts.
This course is included in the FranklinCovey All Access Pass®. This pass provides your organisation unlimited access to all of our content, whenever and wherever you need it.
Dynamic education and development, available online from any location.
Expert education and development delivered face-to-face.
Content available to your people anywhere, any time.